Privacy policy

At Vynx Telecom Pakistan, protecting your data is our top priority. This Privacy Policy explains how we collect, use, and secure information when conducting survey calls or when businesses interact with our website.

1. Information We Collect

We may collect:

Customer names and contact numbers (provided by the client)

Survey responses and feedback

Business contact details

Email addresses and inquiry forms submitted through our website

We do not collect financial data, passwords, CNIC numbers, or any sensitive personal details.

2. How We Use This Information

We use data strictly for:

Conducting authorized survey calls

Preparing reports and insights for the client

Improving our service quality

Responding to inquiries

We never use data for marketing, third-party selling, or spam calling.

3. Data Security

We use secure systems and internal controls to protect all data. Access is granted only to authorized staff members directly involved in the project.

4. Data Sharing

We do not share customer information with:

Marketing companies

External agencies

Third parties

Data is shared only with the business that owns the survey.

5. Data Retention

Survey data is kept only for the duration of the project. After completion, data is safely archived or deleted based on the client’s instructions.

6. Customer Rights

Any customer can request:

Information about the purpose of the call

To stop receiving calls

Data removal (via the business that owns the data)